RETURNS AND REFUND POLICY
We strive our best to ensure that our clients are fully satisfied with the product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.
RETURN OF GOODS (EXCLUDING SPECIAL ORDER ITEMS)
Should you wish to return your order following delivery, you may do so by informing us within 5 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
Please confirm your intent to return the order by contacting our offices within 7 working days of receipt, we will confirm a return address. From the 8th working day onward, the client will only be allowed to return the product(s) to us if such goods are damaged in return for a new product.
The cost of returning the goods once delivered is at your own cost and risk.
We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of the product(s), these goods must be returned within 14 working days of the notice of intent.
In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting our offices.
If you exercise your right to return your order, any moneys due will be refunded within 20 working days and subject to these terms and conditions.
Consumer Protection Act No. 68 of 2008 (CPA)
South African CPA laws shall supersede any PLAY AND SCHOOLROOM CC terms and conditions which conflict with the Act or any other laws in the Republic of South Africa.
Electronic Communications and Transactions Act No. 25 of 2003 (ECT Act)
South African ECT laws shall supersede any PLAY AND SCHOOLROOM CC data privacy policies which conflict with the Act or any other laws in the Republic of South Africa.
Protection of Personal Information Act No. 4 of 2013 (POPI Act)
South African POPI laws shall supersede any PLAY AND SCHOOLROOM CC data privacy policies which conflict with the Act or any other laws in the Republic of South Africa.